Sephora Store Manager

Sephora, a leading global beauty retailer, is part of the prestigious Louis Vuitton Moet Hennessey Group, the world's largest luxury goods conglomerate. With a presence in approximately 30 stores across Australia and New Zealand, Sephora is committed to expanding its footprint while offering a dynamic and inclusive work environment. The brand is renowned for its dedication to diversity, discovery, and empowering individuals to express their unique beauty.

1. Lead and inspire a team of Beauty Advisors, Studio Artists, and Department Managers to embody Sephora's values.
2. Drive a selling culture to meet key performance indicators and promote Sephora’s ethos.
3. Enhance team performance and develop internal talent through strategic coaching.
4. Utilize data analytics to support operational decisions in collaboration with the district manager and director of stores.
5. Implement continuous improvement strategies and foster a culture of excellence in customer service.
6. Oversee day-to-day store operations, including brand events, training, and visual merchandising.
7. Manage profit and loss, monitor stock levels, and develop sales and budget strategies.
8. Cultivate a positive store culture that values feedback, career development, and recognition.
9. Monitor KPIs and assist in attracting, recruiting, and developing store talent.

1. Previous retail management experience in a big box retailer or multi-site environment.
2. Passion for excellent client service and experiential retail.
3. Strong organizational, analytical, and business management skills.
4. Hands-on leadership style with a focus on motivating and coaching team members.
5. Ability to attract, identify, and inspire talented employees.
6. Strong emotional intelligence and communication skills.
7. Flexible work schedule availability, including weekends and evenings.

1. Leadership and team management
2. Customer service excellence
3. Data-driven decision making
4. Operational management
5. Sales and budget strategy development
6. Cultural enhancement and team motivation
7. KPI monitoring and talent development

Minimum of 3 years in retail management, preferably in a big box or multi-site environment.

Gifted products throughout the year, store discounts up to 45%, paid parental leave, birthday leave, personal leave, health and well-being initiatives including 24/7 mental health programs, life insurance, discounted gym memberships, opportunities for personal development, and a unique online learning platform.

Sephora fosters a vibrant and inclusive workplace culture that celebrates diversity and encourages discovery. Employees are empowered to express their individuality while contributing to a collaborative and supportive environment. The company values feedback, career development, and recognition, ensuring that everyone is valued and enabled to succeed.