Sephora Customer Experience Manager

Quebec • Canada

Monday, January 13, 2025

Sephora, a leading brand in the beauty industry, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world’s largest luxury goods conglomerate. Known for its innovative approach and commitment to excellence, Sephora is dedicated to providing an unparalleled customer experience and fostering a diverse and inclusive workplace. With a strong presence in Canada, Sephora is a beloved beauty community, constantly setting trends and redefining the standards of beauty retail.

1. Manage all aspects of the customer experience in the store, including overseeing the color, skincare, and fragrance departments as well as the cashier team.
2. Ensure adherence to customer service standards and sales floor protocols.
3. Lead and develop the store team to achieve and exceed company objectives.
4. Conduct training sessions for new and existing team members, including 'Welcome to Sephora' and 'Sephora 101' workshops.
5. Ensure all team members are proficient in customer interaction technologies.
6. Support in-store event organization to meet objectives and customer needs.
7. Provide performance management and coaching to team members.
8. Facilitate collaboration with brand representatives during store visits.

1. Three years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

Three years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, complimentary products, and exclusive brand events. Significant investment in training and personalized career development plans.

Sephora Canada is committed to equal employment opportunities and advancement possibilities, fostering an inclusive environment that celebrates diversity. The company invests heavily in employee education and career development, ensuring a supportive and empowering workplace.