Sephora Store Experience Manager

Sephora Canada is a leading beauty retailer known for its innovative approach to beauty and customer experience. With a commitment to diversity and inclusion, Sephora Canada aims to be the most beloved beauty community, offering a wide range of products and services to its customers.

1. Manage all aspects of the customer experience in a specific Sephora store.
2. Oversee team members in color, skincare, and fragrance departments, as well as cashiers.
3. Ensure customer service and sales floor standards are met.
4. Lead and develop the store team to achieve and exceed company goals.
5. Conduct training sessions for new and existing team members.
6. Facilitate 'Welcome to Sephora' and 'Sephora 101' training sessions.
7. Ensure team members are trained in customer interaction technologies.
8. Support in-store event organization to meet customer needs and objectives.
9. Provide performance management and feedback to team members.
10. Collaborate with brand representatives for effective product training.

1. Three years of experience in a similar role in a high-volume store or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels.
3. Proven ability to build and develop teams.

Three years of experience in a similar role in a high-volume store or equivalent internal experience.

Discounts, free products, and exclusive brand events.Extensive training and personalized career development plans.

Sephora Canada fosters an inclusive and diverse work environment, encouraging employees to thrive and build successful careers. The company is committed to equal employment opportunities and creating a workplace where everyone feels they belong.