Sephora Store Director

Quebec • Canada

Tuesday, January 21, 2025

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton family, is a global leader in the beauty retail sector. Renowned for its innovative approach and commitment to excellence, Sephora offers a dynamic and inclusive work environment where creativity and diversity are celebrated. As part of the LVMH group, Sephora benefits from the prestige and resources of one of the world's largest luxury goods conglomerates, providing unparalleled opportunities for career growth and development.

1. Develop and implement sales forecasts and staffing plans in collaboration with the regional director to enhance store performance.
2. Monitor daily, weekly, and monthly sales results, communicating these to the team to ensure alignment with targets.
3. Manage and evaluate the effectiveness of commercial strategies, adjusting action plans as necessary.
4. Achieve sales and operating profit objectives while controlling expenses.
5. Design strategies to boost business activities, leveraging customer loyalty programs, events, product knowledge, and services.
6. Maintain optimal staffing levels to deliver exceptional customer experiences while adhering to budgetary constraints.
7. Recruit, interview, and hire candidates for all store positions as needed.
8. Oversee training, mentoring, and supervision of assistant managers and supervisors, delegating tasks and motivating them to enhance their leadership and business skills.
9. Foster a coaching culture where team members receive timely recognition for achievements and constructive feedback for improvement.
10. Ensure all team members participate in quarterly development meetings and receive development plans.
11. Conduct timely inventories and maintain accurate inventory records.
12. Communicate inventory-related issues to the district manager and key stakeholders.
13. Make strategic and innovative merchandising decisions in line with Sephora's concepts to drive business growth.

1. 5 years of management experience in retail or service sectors.
2. Experience in recruitment, staffing, and hiring across all store levels, including leadership roles.
3. Proficiency in time management, problem-solving, and communication skills.
4. Ability to maintain composure and demonstrate courage in management situations.
5. Capacity to analyze sales trends and respond appropriately.
6. Proficiency in Windows, Word, and Excel.

1. Leadership and team development
2. Strategic planning and execution
3. Sales analysis and trend identification
4. Effective communication
5. Problem-solving
6. Time management

A minimum of 5 years in a retail or service management role, with proven experience in recruitment and team leadership.

High school diploma or equivalent required; college degree preferred.

Sephora Canada offers a comprehensive benefits package, including opportunities for career advancement, in a diverse and inclusive work environment. Employees are encouraged to thrive and build rewarding careers.

Sephora Canada is committed to fostering an inclusive and diverse workplace that reflects the communities it serves. The company values each individual's unique contributions and is dedicated to providing equal opportunities for employment and advancement. Sephora encourages a culture of belonging, where every team member can flourish and feel valued.