Sephora Store Director

Quebec • Canada

Monday, January 20, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a trailblazer in the beauty industry, renowned for its unparalleled selection of prestige products, unbiased expert service, interactive shopping environment, and relentless innovation. With approximately 1,900 stores across 29 countries, Sephora continues to expand its presence, boasting over 360 locations in North America alone. The brand's commitment to inclusivity and diversity is reflected in its workforce and its dedication to providing equal employment opportunities.

1. Develop and manage store sales forecasts and staffing plans in collaboration with the regional director to enhance store performance.
2. Monitor daily, weekly, and monthly sales results and communicate these to the team.
3. Oversee and evaluate the effectiveness of business strategies, adjusting action plans as necessary.
4. Achieve store sales and operating profit targets while controlling expenses.
5. Design strategies to boost business activities, leveraging customer loyalty programs, events, product knowledge, and services.
6. Maintain optimal staffing levels to deliver exceptional customer experiences while adhering to budgetary goals.
7. Recruit, interview, and hire candidates for all positions as needed.
8. Ensure training, coaching, and supervision of assistant managers and supervisors, delegating tasks and motivating them to enhance their leadership and business skills.
9. Foster a coaching culture where team members receive timely recognition for achievements and feedback on improvement opportunities.
10. Ensure all team members participate in quarterly development meetings and receive development plans.
11. Conduct timely inventory audits and maintain inventory records.
12. Communicate inventory-related issues to the district manager and key stakeholders.
13. Make strategic and innovative merchandising decisions in alignment with Sephora's concepts to grow the business.

1. 5 years of management experience in retail or service sectors.
2. Experience in recruitment, staffing, and hiring across all store positions, including leadership roles.
3. Effective time management, problem-solving, and communication skills.
4. Ability to remain composed and demonstrate courage in management situations.
5. Capability to analyze sales trends and respond appropriately.
6. Proficiency in Windows, Word, and Excel.

1. Leadership and team development
2. Strategic planning and execution
3. Sales analysis and forecasting
4. Effective communication
5. Problem-solving
6. Time management

A minimum of 5 years in a management role within the retail or service industry is required.

High school diploma or equivalent required; college degree preferred.

The position offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a diverse and inclusive team, with access to training and career advancement.

Sephora Canada is committed to fostering an inclusive and diverse workplace that reflects the communities it serves. The company values diversity and strives to create an environment where every individual can thrive, build a rewarding career, and feel a sense of belonging. This commitment extends to all applicants and employees, regardless of race, ethnicity, citizenship, beliefs, place of origin, religion, gender, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, or any other diversity-related category.