Sephora Store Director

Montreal • Canada

Wednesday, June 25, 2025

Sephora, a leader in the beauty retail industry, is renowned for its innovative approach and commitment to providing an unparalleled customer experience. As part of the LVMH group, Sephora benefits from the prestige and resources of one of the world's most esteemed luxury conglomerates, offering employees a dynamic and inclusive work environment.

1. Oversee and manage the overall customer service experience, staff development, sales, productivity, merchandising, operations, and human resources within the store.
2. Ensure adherence to Sephora's concepts and culture, maximizing store profitability in line with company objectives and policies.
3. Establish sales and staffing forecasts to improve results and share daily, weekly, and monthly sales updates.
4. Achieve sales and profitability targets while controlling costs and adjusting business strategies as needed.
5. Drive store activities through customer loyalty programs, events, and services.
6. Maintain optimal staffing levels to deliver exceptional customer experiences.
7. Lead recruitment and hiring processes as necessary.
8. Train, coach, and delegate to leaders to develop their skills and foster a culture of recognition and continuous feedback.
9. Manage inventory, maintain accurate records, and report stock issues.
10. Make strategic decisions respecting Sephora's concepts.

1. 5+ years of management experience in beauty, retail, or service industries.
2. Proven ability to develop high-performing teams and a passion for training and coaching.
3. Experience in recruitment across all store levels.
4. Strong time management, problem-solving skills, and proficiency in Windows/Excel/Word.
5. Ability to remain calm and conduct difficult conversations.
6. Strong business acumen with the ability to analyze trends and meet objectives.
7. Curiosity and motivation to learn and grow through continuous training.

1. Leadership and team development
2. Customer service excellence
3. Sales and profitability management
4. Strategic decision-making
5. Inventory management
6. Recruitment and training
7. Time management
8. Problem-solving
9. Proficiency in Microsoft Office Suite

5+ years of management experience in beauty, retail, or service industries.

Sephora offers comprehensive health and life insurance benefits, customizable coverage options, paid time off, product discounts, gratis items, and exclusive brand events. Employees have access to training and internal mobility opportunities across Canada, as well as programs and opportunities within LVMH.

Sephora Canada is dedicated to fostering an inclusive and diverse workplace that reflects the communities it serves. The company values equality in employment and advancement opportunities, creating an environment where every individual can thrive and feel valued. Sephora is committed to accommodating diverse needs and encourages applications from all backgrounds.