Sephora Store Director

Cardiff • UK

Tuesday, June 17, 2025

Sephora, a leading name in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora is dedicated to fostering an inclusive and empowering workplace where diversity is celebrated and employees are encouraged to unlock their full potential.

1. Provide strategic guidance to the Retail Director by delivering comprehensive analyses of market conditions, competitive landscape, and customer needs.
2. Develop and present monthly reports that track competitor activities and performance metrics.
3. Formulate and implement short- and long-term business strategies to maximize sales.
4. Offer actionable product recommendations based on local market insights and customer feedback.
5. Design and execute impactful in-store promotional events and displays.
6. Cultivate relationships with other stores and head office departments to enhance operational effectiveness.
7. Ensure adherence to operational guidelines and standards.
8. Set a high standard of customer engagement and satisfaction for the team.
9. Utilize customer satisfaction metrics to drive continuous improvement initiatives.
10. Reinforce sales policies and techniques across all team members.
11. Monitor stock availability and address potential out-of-stock situations.
12. Support the Customer Experience Manager and Beauty Supervisors in sharing best practices.
13. Drive accountability for meeting and exceeding sales targets across all product categories.
14. Collaborate with the Operations Manager and Supervisors to maintain operational excellence.
15. Lead post-event analyses to measure the impact of in-store promotions.
16. Motivate and develop the management and store team through regular coaching and feedback.
17. Communicate the business strategy and operational objectives to the team.
18. Oversee the Performance Check-in and Improvement Plan processes.
19. Strategically manage annual leave and scheduling to optimize staffing levels.
20. Promote a culture of recognition and appreciation.
21. Drive employee engagement initiatives.
22. Collaborate with the recruitment department to attract and hire top talent.

1. Advanced product and customer knowledge.
2. Proven retail leadership experience.
3. Strong digital orientation and analytical skills.
4. Ability to mentor and inspire a high-performance team culture.
5. Consistently represent Sephora’s values of inclusivity, creativity, and empowerment.

Extensive experience in managing high-performing retail teams and exceeding sales targets through effective store operations and budgeting.

Sephora offers a community where authenticity is embraced, a culture of empowerment, learning, and growth, and work that brings fulfillment. Employees are provided with the tools, space, and opportunity to learn, innovate, and lead.

Sephora prides itself on being an equal opportunity workplace, celebrating diversity and fostering an inclusive environment for all employees. The company promotes a culture of empowerment, learning, and growth, encouraging employees to embrace authenticity and contribute to a collective spirit.