Sephora Stage Experience Manager

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to diversity, inclusivity, and innovation in the luxury sector. As an employer, Sephora fosters an environment where employees are empowered to unlock their potential and make a meaningful impact every day.

1. Oversee the success of the sales floor, referred to as the 'Stage', focusing on coaching and development to enhance team performance and client experience.
2. Lead and inspire a team of Stage Experience Leads and Beauty Advisors to exceed company goals through effective utilization of Sephora’s selling model.
3. Execute training programs for new and existing Beauty Advisors, including orientation and selling model sessions.
4. Respond promptly to client feedback and address issues from Sephora’s client feedback tool, service hotline, or direct interactions.
5. Manage in-store events in collaboration with the Beauty Services team, ensuring proper planning and staffing to maximize client learning and sales opportunities.
6. Assist the Operations team with visual merchandising, ensuring alignment with company standards and maintaining an organized sales floor.
7. Ensure effective engagement with store brands and provide feedback on brand training effectiveness.

1. Minimum of 2-4 years of management experience in beauty, retail, or customer service, or equivalent internal experience.
2. Proven track record of motivating and coaching teams to achieve company expectations and goals.
3. Strong managerial courage to handle difficult conversations and maintain composure.
4. Ability to identify and develop in-store talent.
5. Excellent verbal and written communication skills with the ability to influence business partners at all levels.

1. Proficiency in Windows, Word, and Excel.
2. Strong leadership and team-building skills.
3. Effective communication and interpersonal skills.
4. Ability to manage multiple priorities and adapt to changing environments.

2-4 years of management experience in beauty, retail, or customer service.

Sephora offers competitive compensation, product discounts, gratis, exclusive brand events, extended health and life insurance benefits, customizable coverage options, and paid time off. Employees also benefit from LVMH programs and job opportunities.

Sephora is deeply committed to fostering an inclusive, diverse, and representative workplace. The company values transparency, efficiency, and equal opportunity, ensuring every employee can belong, grow, and build a beautiful career.