Sephora Stage Experience Manager

Calgary • Canada

Friday, September 5, 2025

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora is dedicated to fostering an inclusive and empowering environment where diversity is celebrated and employees are encouraged to unlock their potential and make a meaningful impact every day.

1. Oversee the success of the sales floor, known as the 'Stage', by coaching and developing a team of Stage Experience Leads and Beauty Advisors.
2. Train new and existing Beauty Advisors, facilitating orientation and selling model training sessions.
3. Respond promptly to client feedback, addressing issues from Sephora’s feedback tools and direct interactions.
4. Manage in-store events with the Beauty Services team, ensuring proper planning and staffing.
5. Assist the Operations team in maintaining merchandising standards and a clean, organized sales floor.
6. Ensure effective engagement with store brands and provide feedback on brand training effectiveness.

1. Minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
2. Proven track record of motivating and coaching teams to achieve company goals.
3. Strong managerial courage and composure for handling challenging conversations.
4. Ability to identify and develop in-store talent.
5. Excellent verbal and written communication skills with the ability to influence business partners.

1. Proficiency in Microsoft Windows, Word, and Excel.
2. Strong leadership and team management skills.
3. Effective communication and interpersonal skills.
4. Ability to manage multiple priorities and meet deadlines.
5. Customer-centric approach with a focus on enhancing client experience.

2-4 years of management experience in beauty, retail, or customer service industries.

Sephora offers competitive compensation, product discounts, gratis, exclusive brand events, extended health and life insurance benefits, customizable coverage options, and paid time off. Employees also benefit from LVMH programs and job opportunities.

Sephora is committed to creating an inclusive, diverse, and representative workplace where every individual can belong, grow, and build a rewarding career. The company values transparency, equal opportunity, and provides accommodations for candidates and employees with disabilities or other protected characteristics.