Sephora Stage Experience Lead

Laval • Canada

Friday, January 31, 2025

Sephora, a distinguished name in the realm of luxury beauty retail, operates under the aegis of the LVMH Moët Hennessy Louis Vuitton conglomerate, a global leader in luxury goods. Renowned for its innovative approach to beauty and retail, Sephora offers an unparalleled shopping experience with a curated selection of premium products. As an employer, Sephora is committed to fostering a dynamic and inclusive workplace, where creativity and passion for beauty are celebrated and nurtured.

1. Oversee all sales floor departments, including Beauty, Skincare, Fragrance, and Haircare, ensuring the execution of Sephora's selling model.
2. Ensure outstanding client service to achieve and exceed company objectives.
3. Support timely responses to client feedback and partner with management to address client-related issues.
4. Facilitate training in Client Interactive Technology for all sales staff.
5. Assist in the management of in-store events to meet store goals and client needs.
6. Coach and provide feedback for performance improvement within the assigned area.
7. Participate in regular check-ins with direct reports to assess performance and development.
8. Demonstrate an understanding of the store’s sales performance and identify business opportunities.

1. One to three years of experience in a similar role within a high-volume store or equivalent internal experience.
2. Proven ability to attract and develop talented store leaders.
3. Strong verbal and written communication skills with the ability to influence business partners.

1. Leadership and team development
2. Client service excellence
3. Performance management
4. Event management
5. Sales analysis and business acumen

One to three years in a similar role at a high-volume retail store or equivalent internal experience.

Sephora offers a vibrant work environment surrounded by top industry talent, along with perks such as discounts, gratis, and exclusive brand events. The company invests heavily in training to support personalized career development plans.

Sephora prides itself on a culture of innovation, inclusivity, and excellence. The workplace is dynamic, with a strong emphasis on collaboration and professional growth. Employees are encouraged to embrace an entrepreneurial spirit and contribute to the brand's success.