Sephora Stage Experience and Services Manager

Niagara-on-the-Lake • Canada

Tuesday, September 16, 2025

Sephora, a leader in global beauty retail, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora fosters an inclusive environment where diversity is celebrated, and employees are empowered to unlock their potential and make a meaningful impact. The brand is dedicated to providing exceptional client experiences and developing talent within the beauty industry.

1. Manage all aspects of the sales experience and services, classes, and events in the store.
2. Develop and lead Beauty Advisors and Paid Services Beauty Advisor teams across Makeup, Skincare, Haircare, and Fragrance departments.
3. Execute training for new hires and existing Beauty Advisors, including facilitating Welcome to Sephora and Sephora 101 sessions.
4. Ensure timely response to client feedback and act on client-related issues using Sephora's feedback tools.
5. Communicate team hiring needs and participate in the hiring process for all roles.
6. Understand store goals and ensure alignment with Beauty Advisors.
7. Demonstrate Sephora values, including Passion for Client Service, Innovation, and Teamwork.

1. Two to four years of experience in a similar role or equivalent internal experience.
2. Exceptional leadership and influential skills.
3. Proven ability to lead and build top-performing teams.
4. Ability to attract and develop talented store leaders.
5. Flexible availability during peak retail hours.

1. Leadership and team-building
2. Client service excellence
3. Training and development
4. Communication and interpersonal skills
5. Problem-solving and decision-making

Two to four years in a similar role at a comparable volume store or equivalent internal experience.

Employees enjoy industry-leading perks, including discounts, gratis, and exclusive brand events. Sephora invests heavily in training to support personalized career plans and professional growth.

Sephora is committed to fostering an inclusive and diverse workplace where employees feel valued and empowered. The company champions equal opportunity for employment and advancement, ensuring that all individuals can belong, grow, and build a beautiful career.