Sephora Stage Experience and Services Manager

Burnaby • Canada

Monday, February 10, 2025

Sephora, a leader in the beauty retail industry, is renowned for its innovative approach to beauty and its commitment to delivering exceptional customer experiences. As part of the LVMH group, Sephora benefits from the resources and prestige of a global luxury conglomerate, while maintaining a distinct identity focused on inclusivity, diversity, and a passion for beauty. Sephora Canada is dedicated to fostering a vibrant community where employees can thrive and contribute to the brand's success.

1. Manage all aspects of the sales experience and services in the store.
2. Develop and lead Beauty Advisors and Paid Services Beauty Advisor teams.
3. Execute training programs for new and existing Beauty Advisors.
4. Ensure timely response to client feedback and resolve client-related issues.
5. Communicate hiring needs and participate in the hiring process.
6. Align Beauty Advisors with store goals and trends.
7. Demonstrate Sephora values and foster employee engagement.

1. Two to four years of experience in a similar role or equivalent internal experience.
2. Exceptional leadership and influential skills.
3. Proven ability to lead and build top-performing teams.
4. Ability to attract and develop talented store leaders.
5. Flexible availability during peak retail hours.

1. Leadership and team-building skills.
2. Strong communication and interpersonal skills.
3. Ability to manage and resolve client feedback effectively.
4. Understanding of retail sales strategies and trends.
5. Proficiency in training and development programs.

Two to four years of experience in a similar role at a comparable volume store or equivalent internal experience.

The compensation ranges between CAD$54,800 - CAD$68,500, depending on qualifications and experience.

Employees enjoy industry-leading discounts, gratis, exclusive brand events, and extensive training for career development.

Sephora Canada is committed to creating an inclusive and diverse workplace where every employee can belong, grow, and build a beautiful career. The company values passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative.