Sephora Stage Experience and Services Lead

Windsor • Canada

Friday, April 18, 2025

Sephora, a leader in the global beauty retail industry and part of the LVMH conglomerate, offers an unparalleled shopping experience with a diverse range of beauty products. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment that encourages innovation, creativity, and professional growth.

1. Oversee all on-stage Worlds, including Color, Skincare, Sephora Collection, and Fragrance, ensuring alignment with Sephora standards.
2. Manage service, classes, and event execution within the store.
3. Ensure Services Coordinators and cast members are trained and perform services to Sephora's standards.
4. Execute cast training and partner with in-store and district experts for product and brand training.
5. Maintain a coaching culture by participating in the selection, training, and certification of SUBC Facilitators and coaches.
6. Demonstrate artistry skills through custom makeovers and skincare services.
7. Act as Director in Charge (DIC) to engage with cast and clients on-stage.
8. Promote Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. 1-3 years of experience in a similar role or equivalent internal experience.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.
4. Ability to manage multiple tasks and changing priorities.
5. Flexible availability, including nights, weekends, and holidays.

1. Client service excellence
2. Artistry and skincare expertise
3. Training and development
4. Time management
5. Problem-solving
6. Flexibility

1-3 years in a similar role at a comparable volume store or equivalent internal experience.

Employees enjoy industry-leading perks, including discounts, gratis, exclusive brand events, and comprehensive training programs for career development.

Sephora's workplace culture is vibrant and inclusive, emphasizing a passion for client service, innovation, and teamwork. The company values work-life balance and respect for all, fostering an environment where employees can thrive and grow.