Sephora Stage Experience and Services Lead

Waterloo • Canada

Monday, September 15, 2025

Sephora, a leader in the luxury beauty retail sector, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, which is renowned for its prestigious brands and commitment to quality and innovation. As an employer, Sephora offers an environment that fosters creativity, diversity, and professional growth, providing employees with a dynamic and supportive workplace.

1. Oversee all on-stage Worlds, including Color, Skincare, Sephora Collection, or Fragrance, ensuring service, class, and event execution meet Sephora standards.
2. Ensure Services Coordinators and cast members perform services to Sephora's standards, executing the selling model and delivering exceptional client service.
3. Train and develop Services Coordinators to manage the Studio and drive services effectively on a daily basis.
4. Execute cast training beyond Daily Dose, partnering with in-store and district experts to ensure comprehensive product, category, and brand training.
5. Participate in the selection, training, and certification of SUBC Facilitators and coaches, ensuring they meet or exceed expectations.
6. Demonstrate artistry skills through custom makeovers, mini-makeovers, and skincare services as needed.
7. Act as Director in Charge (DIC) within the store, engaging with cast and clients on-stage.
8. Exemplify Sephora values, including Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

1. One to three years of experience in a similar role at a comparable volume store or equivalent internal experience.

1. Strong client service skills
2. Effective time management and problem-solving skills
3. Ability to manage time to execute multiple tasks and changing priorities
4. Flexible availability to work during peak retail hours such as nights, weekends, and holidays

Minimum of 3 years in a similar role or equivalent internal experience.

Sephora offers a vibrant work environment with access to industry-leading talent, exclusive discounts, gratis, and brand events. The company invests heavily in training and development to support personalized career advancement.

Sephora's workplace culture is characterized by its commitment to innovation, diversity, and professional development. Employees are encouraged to embrace creativity and teamwork, fostering a collaborative and inclusive environment that values respect and work-life balance.