Sephora Stage Experience and Services Lead

Saint Catharines • Canada

Friday, July 4, 2025

Sephora, a leading global beauty retailer, operates under the umbrella of LVMH Moët Hennessy Louis Vuitton, the world's largest luxury goods conglomerate. Known for its innovative approach to beauty retail, Sephora offers a diverse array of products from prestigious brands, fostering an environment that champions creativity and excellence. As an employer, Sephora is committed to cultivating a dynamic workplace where employees are encouraged to develop professionally and personally.

1. Oversee all on-stage Worlds including Color, Skincare, Sephora Collection, and Fragrance.
2. Ensure service, classes, and event execution align with Sephora standards.
3. Train and develop Services Coordinators and cast members to enhance service delivery.
4. Facilitate Sephora training sessions and partner with in-store experts for product and brand training.
5. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
6. Conduct custom makeovers and skincare services as needed.
7. Act as Director in Charge (DIC) to engage with cast and clients.
8. Demonstrate Sephora values and drive employee engagement.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.
4. Proven ability to manage multiple tasks and priorities.
5. Flexible availability for peak retail hours including nights, weekends, and holidays.

1. Leadership and team management
2. Client service excellence
3. Time management
4. Problem-solving
5. Artistry skills in makeup and skincare

Minimum of 3 years in a similar role or equivalent internal experience.

Employees enjoy industry-leading perks including discounts, gratis, exclusive brand events, and comprehensive training programs to support career advancement.

Sephora fosters a vibrant and inclusive workplace culture that values passion for client service, innovation, expertise, work-life balance, respect, teamwork, and initiative. Employees are encouraged to engage in continuous learning and development, contributing to a dynamic and supportive environment.