Sephora Stage Experience and Services Lead

Ottawa • Canada

Saturday, September 13, 2025

Sephora, a leading beauty retailer under the umbrella of the LVMH conglomerate, is renowned for its innovative approach to cosmetics and skincare. As an employer, Sephora is committed to fostering a dynamic and inclusive environment where creativity and diversity thrive, offering unparalleled opportunities for professional growth within the luxury beauty sector.

1. Oversee all on-stage Worlds including Color, Skincare, Sephora Collection, and Fragrance within the store.
2. Ensure service, class, and event execution meet Sephora's standards.
3. Train and develop Services Coordinators to effectively manage daily operations and drive service excellence.
4. Facilitate Sephora training sessions and partner with in-store experts for product and brand education.
5. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
6. Conduct custom makeovers and skincare services, demonstrating artistry skills.
7. Act as Director in Charge (DIC) to engage with cast and clients.
8. Promote Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Demonstrated strong client service skills.
3. Effective time management and problem-solving abilities.
4. Proven ability to manage multiple tasks and changing priorities.
5. Flexible availability for peak retail hours including nights, weekends, and holidays.

1. Strong leadership and coaching abilities.
2. Excellent communication and interpersonal skills.
3. Proficiency in makeup artistry and skincare services.
4. Ability to train and develop team members.
5. Strong organizational skills.

Minimum 3 years of experience in a similar role within a high-volume retail environment.

Employees enjoy industry-leading perks including discounts, gratis, exclusive brand events, and comprehensive training programs designed to support career advancement.

Sephora cultivates a vibrant workplace culture characterized by a passion for client service, innovation, and respect for all team members. The company values work-life balance and encourages teamwork and initiative, creating an environment where employees can thrive both personally and professionally.