Sephora Stage Experience and Services Lead

Oakville • Canada

Thursday, August 7, 2025

Sephora, a leader in the global beauty retail industry, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton, the world’s largest luxury goods conglomerate. Renowned for its innovative approach to beauty and its commitment to providing exceptional customer experiences, Sephora offers a dynamic environment for career growth and professional development.

1. Oversee all on-stage Worlds, including Color, Skincare, Sephora Collection, and Fragrance, ensuring service, classes, and event execution meet Sephora standards.
2. Ensure Services Coordinators and cast members perform services according to Sephora's selling model, achieving and exceeding company objectives.
3. Facilitate training and development for Services Coordinators and cast, partnering with in-store and district experts to ensure comprehensive product, category, and brand training.
4. Participate in the selection, training, and certification of SUBC Facilitators and coaches, maintaining a coaching culture within the store.
5. Demonstrate artistry skills through conducting custom makeovers and skincare services as needed.
6. Act as Director in Charge (DIC) regularly, engaging with cast and clients on-stage.
7. Promote employee engagement by embodying Sephora's values of client service, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. One to three years of experience in a similar role at a comparable volume store or equivalent internal experience.

1. Strong client service skills
2. Effective time management
3. Problem-solving abilities
4. Ability to manage multiple tasks and priorities
5. Flexible availability, including nights, weekends, and holidays

Minimum of 3 years in a similar role or equivalent internal experience.

Employees will enjoy industry-leading perks, including discounts, gratis, exclusive brand events, and extensive training opportunities to support career advancement.

Sephora fosters a vibrant and inclusive workplace culture that emphasizes innovation, collaboration, and a passion for client service. Employees are encouraged to grow both personally and professionally, supported by a community of talented and driven individuals.