Sephora Stage Experience and Services Lead

Dartmouth • Canada

Monday, February 3, 2025

Sephora, a distinguished entity within the Selective Distribution sector, is renowned for its commitment to beauty and excellence. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Sephora offers unparalleled opportunities for career growth and development in the luxury retail industry. The brand is celebrated for its innovative approach to beauty retail, providing a dynamic and inclusive environment for its employees.

1. Oversee all on-stage Worlds, including Color, Skincare, Sephora Collection, and Fragrance, ensuring adherence to Sephora standards.
2. Manage service, class, and event execution within the store.
3. Ensure Services Coordinators and cast members execute Sephora’s selling model and deliver exceptional client service.
4. Facilitate training and development for Services Coordinators and cast, partnering with store and district experts.
5. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
6. Conduct custom makeovers and skincare services, demonstrating artistry skills.
7. Act as Director in Charge (DIC) regularly, engaging with cast and clients on-stage.
8. Promote employee engagement by embodying Sephora's values of client service, innovation, expertise, and teamwork.

1. One to three years of experience in a similar role at a comparable volume store or equivalent internal experience.

1. Strong client service skills.
2. Effective time management and problem-solving abilities.
3. Capability to manage multiple tasks and shifting priorities.
4. Flexible availability for peak retail hours, including nights, weekends, and holidays.

One to three years in a similar role within a comparable volume store or equivalent internal experience.

Employees enjoy industry-leading perks, including discounts, gratis, and exclusive brand events. Sephora invests heavily in training, offering personalized career plans to help achieve professional goals.

Sephora fosters a vibrant and inclusive workplace culture, emphasizing passion for client service, innovation, and respect for all. The brand is committed to work-life balance and teamwork, creating an environment where employees can thrive and take initiative.