Sephora Stage Experience and Services Lead

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic and inclusive work environment, fostering creativity and professional growth. The brand is dedicated to providing exceptional client service and upholding the highest standards in beauty retail.

1. Oversee all on-stage Worlds including Color, Skincare, Sephora Collection, and Fragrance.
2. Ensure service, classes, and event execution meet Sephora standards.
3. Train and develop Services Coordinators to manage the Studio effectively.
4. Execute cast training and collaborate with store experts for product and brand education.
5. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
6. Conduct custom makeovers and skincare services as needed.
7. Act as Director in Charge (DIC) to engage with cast and clients.
8. Promote Sephora values such as Passion for Client Service and Teamwork.

1. 1-3 years of experience in a similar role or equivalent internal experience.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.
4. Flexibility to work during peak retail hours, including nights, weekends, and holidays.

1. Leadership and team management
2. Training and development
3. Client engagement
4. Time management
5. Problem-solving
6. Flexibility and adaptability

A minimum of 3 years in a similar role within a high-volume retail environment.

Compensation ranges from CAD$20.00 to CAD$23.55 per hour, with potential performance-based bonuses.

Competitive benefits program, including learning and development initiatives, and performance-based bonus opportunities.

Sephora's workplace culture is characterized by a passion for client service, innovation, and respect for all. The company values teamwork and initiative, promoting a balanced work-life environment. Sephora is committed to inclusivity and providing reasonable accommodations for applicants with disabilities.