Sephora Stage Experience and Services Lead

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic and inclusive workplace where creativity and diversity are celebrated. Employees are encouraged to bring their unique perspectives and talents to the table, fostering a culture of excellence and growth.

1. Oversee all Worlds on-stage, including Color, Skincare, Sephora Collection, and Fragrance, ensuring service, classes, and event execution meet Sephora standards.
2. Ensure Services Coordinators and cast execute Sephora’s selling model and provide outstanding client service.
3. Train and develop Services Coordinators to effectively manage the Studio and drive services daily.
4. Partner with store/district experts to ensure cast receive appropriate product, category, and brand training.
5. Facilitate Sephora training sessions and maintain a coaching culture by selecting, training, and certifying SUBC Facilitators and coaches.
6. Demonstrate artistry skills through conducting custom makeovers and skincare services.
7. Act as Director in Charge (DIC) regularly, engaging with cast and clients on-stage.
8. Promote employee engagement by demonstrating Sephora values such as Passion for Client Service, Innovation, Expertise, and Teamwork.

1. One to three years of experience in a similar role at a similar volume store or equivalent internal experience.

1. Strong client service skills.
2. Effective time management and problem-solving skills.
3. Ability to manage time to execute multiple tasks and changing priorities.
4. Flexible availability during peak retail hours such as nights, weekends, and holidays.

Minimum of 3 years of experience in a similar role within a comparable volume store or equivalent internal experience.

Compensation ranges between CAD$22.20 - CAD$26.10 per hour, with eligibility for performance-based bonuses.

Competitive benefits program, robust learning and development initiatives, and performance-based bonus opportunities.

Sephora fosters an inclusive and dynamic work environment where diversity and creativity are celebrated. Employees are encouraged to innovate and collaborate, embodying the company's values of client service, expertise, and teamwork. The company is committed to providing reasonable accommodations to applicants with disabilities.