Sephora Stage Experience and Services Lead

Sephora, a leader in global beauty retail, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its luxury goods. With a commitment to innovation and excellence, Sephora offers a dynamic work environment where employees are encouraged to grow and succeed. As an employer, Sephora is dedicated to fostering a culture of creativity and collaboration, making it a prime destination for those passionate about the beauty industry.

1. Oversee all on-stage Worlds, including Color, Skincare, Sephora Collection, and Fragrance, ensuring adherence to Sephora standards.
2. Manage service, classes, and event execution within the store.
3. Ensure Services Coordinators and cast members deliver exceptional client service and meet company objectives.
4. Train and develop Services Coordinators to effectively manage the Studio and drive daily services.
5. Facilitate Sephora training sessions and partner with store/district experts for product and brand training.
6. Participate in the selection, training, and certification of SUBC Facilitators and coaches.
7. Conduct custom makeovers, mini-makeovers, and skincare services as needed.
8. Act as Director in Charge (DIC) to engage with cast and clients on-stage.
9. Demonstrate Sephora values including Passion for Client Service, Innovation, and Teamwork.

1. 1 to 3 years of experience in a similar role or equivalent internal experience.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.
4. Proven ability to manage multiple tasks and changing priorities.
5. Flexible availability during peak retail hours.

1. Artistry skills in makeup and skincare.
2. Leadership and coaching abilities.
3. Strong communication and interpersonal skills.
4. Ability to train and develop team members.
5. Proficiency in executing Sephora's selling model.

Minimum of 3 years in a similar role or equivalent internal experience.

Employees enjoy industry-leading perks including discounts, gratis, and exclusive brand events. Sephora invests heavily in training to support personalized career development.

Sephora fosters a vibrant and inclusive culture that values passion, innovation, and teamwork. Employees are encouraged to express their creativity and are supported in their professional growth, making Sephora a dynamic and rewarding place to work.