Sephora Stage Experience and Services Lead

Ancaster • Canada

Friday, January 24, 2025

Sephora, a distinguished name in the realm of beauty and cosmetics, is a part of the prestigious LVMH Moët Hennessy Louis Vuitton conglomerate. Renowned for its innovative approach to retail and exceptional customer service, Sephora offers a dynamic work environment where creativity and expertise are celebrated. As an employer, Sephora is committed to fostering a culture of inclusivity and professional growth, providing its employees with unparalleled opportunities to excel in the luxury beauty industry.

1. Oversee all on-stage Worlds, including Color, Skincare, Sephora Collection, and Fragrance, ensuring seamless service and event execution.
2. Ensure Services Coordinators and cast adhere to Sephora's service standards and selling model, delivering exceptional client service.
3. Facilitate training and development for Services Coordinators, ensuring effective management of the Studio and daily service operations.
4. Collaborate with store and district experts to provide comprehensive product, category, and brand training.
5. Participate in the selection, training, and certification of SUBC Facilitators and coaches, maintaining a high standard of coaching culture.
6. Conduct custom makeovers and skincare services, demonstrating artistry skills and passion for beauty.
7. Act as the Director in Charge (DIC), engaging with cast and clients to enhance the in-store experience.
8. Promote Sephora's values, including Passion for Client Service, Innovation, and Teamwork, fostering a positive work environment.

1. One to three years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Strong client service skills with a focus on delivering exceptional customer experiences.
2. Effective time management and problem-solving abilities.
3. Proven capability to manage multiple tasks and adapt to changing priorities.
4. Flexibility to work during peak retail hours, including nights, weekends, and holidays.

One to three years of experience in a similar role at a high-volume store or equivalent internal experience.

Sephora offers a vibrant work environment with access to industry-leading talent, exclusive discounts, gratis, and brand events. Employees benefit from extensive training programs designed to support personalized career development and professional growth.

Sephora prides itself on a culture that values passion, innovation, and teamwork. The company fosters an environment where respect for all and work-life balance are paramount, encouraging employees to take initiative and excel in their roles. Sephora's commitment to inclusivity and diversity creates a welcoming atmosphere for both employees and clients.