Sephora Skincare Supervisor

Newcastle • UK

Tuesday, March 18, 2025

Sephora, a leading beauty retailer and part of the LVMH group, is renowned for its commitment to diversity, inclusivity, and empowerment. As a global leader in the beauty industry, Sephora offers a dynamic work environment where employees are encouraged to innovate and excel. The brand is dedicated to providing exceptional customer experiences and fostering a culture of growth and development.

1. Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
3. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans for team members.
4. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
5. Support senior store management in managing employee relations issues, including lateness, attendance concerns, and performance-related matters.
6. Drive sales performance by setting and achieving individual and team sales targets while delivering outstanding customer experiences.
7. Deliver expert skincare consultations and personalised product recommendations.
8. Proactively engage with customers to build long-lasting relationships and identify opportunities for upselling and cross-selling.
9. Resolve customer inquiries, concerns, and complaints promptly.
10. Oversee the daily operations of the skincare department, including inventory management, visual merchandising, and stock replenishment.
11. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events.
12. Ensure operational efficiency by monitoring key performance indicators and tracking sales trends.
13. Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

1. Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare.

1. In-depth knowledge of skincare products, ingredients, brands, and trends.
2. Exceptional customer service and communication skills.
3. Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
4. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
5. Knowledge and experience in handling employee relations issues.
6. Comfortable using technology in-store to enhance customer service and operational efficiency.
7. Flexibility to work evenings, weekends, and holiday seasons as required.

Proven experience in a leadership or management role within the beauty or retail industry, focusing on skincare.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities to learn, innovate, and lead. Employees are part of a community where authenticity is embraced, and diversity is celebrated.

Sephora fosters a culture of empowerment, learning, and growth, offering employees the tools and opportunities to innovate and lead. The company prides itself on being an equal opportunity workplace, celebrating diversity and fostering an inclusive environment for all employees.