Sephora Skincare Supervisor

Liverpool • UK

Thursday, December 26, 2024

Sephora, a distinguished member of the LVMH family, is a global leader in beauty retail, renowned for its innovative approach and commitment to customer satisfaction. With a presence in 35 markets and over 3,000 stores worldwide, Sephora offers a dynamic and inclusive environment where creativity and individuality are celebrated. As part of LVMH, Sephora benefits from the conglomerate's extensive resources and expertise, allowing it to maintain its position at the forefront of the beauty industry.

1. Lead, coach, and inspire a team of Beauty Advisors to achieve high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance team members' selling skills, customer service, and product knowledge.
3. Conduct regular performance evaluations, set clear performance goals, and create personalized development plans for team growth.
4. Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
5. Deliver expert skincare consultations and personalized product recommendations.
6. Oversee daily operations of the skincare department, including inventory management, visual merchandising, and stock replenishment.
7. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events.
8. Ensure operational efficiency by monitoring key performance indicators (KPIs) and implementing strategies to optimize store performance.
9. Support the setup of new stores by participating in unboxing deliveries and stocking shelves.

1. Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare.
2. In-depth knowledge of skincare products, ingredients, brands, and trends.

1. Exceptional customer service and communication skills.
2. Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
3. Strong organizational skills with the ability to manage multiple priorities.
4. Knowledge and experience in handling employee relations issues.
5. Comfortable using technology in-store for inventory management, sales tracking, and customer engagement.
6. Flexibility to work evenings, weekends, and holiday seasons.

Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare.

Sephora offers a vibrant work environment with opportunities for personal and professional growth, supported by personalized career plans and continuous training. Employees are part of a global network within the LVMH family, benefiting from its broad reach and innovative spirit.

Sephora fosters a culture of innovation, creativity, and inclusivity, where employees are encouraged to express their individuality. As part of the LVMH family, Sephora is committed to reimagining the future of beauty, empowering its employees to be their best and celebrating diversity in all its forms.