Sephora Skincare Manager

Dartford • UK

Tuesday, September 16, 2025

Sephora, a leader in the global beauty retail industry, is renowned for its commitment to diversity, inclusivity, and innovation. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Sephora offers unparalleled opportunities for growth and development within a dynamic and empowering environment. The brand is dedicated to providing exceptional customer experiences and fostering a culture of excellence and creativity.

1. Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
3. Conduct regular performance evaluations, set clear performance goals, and create personalized development plans for team members.
4. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
5. Support senior store management in managing employee relations issues, including lateness, attendance concerns, and performance-related matters.
6. Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
7. Deliver expert skincare consultations and personalized product recommendations to ensure customer satisfaction.
8. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling.
9. Resolve customer inquiries, concerns, and complaints promptly to ensure high levels of customer satisfaction and brand loyalty.
10. Oversee the daily operations of the skincare department, including inventory management, visual merchandising, and stock replenishment.
11. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events.
12. Ensure operational efficiency by monitoring key performance indicators and implementing strategies to optimize customer satisfaction and store performance.
13. Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

1. Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare.
2. In-depth knowledge of skincare products, ingredients, brands, and trends.
3. Exceptional customer service and communication skills.
4. Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
5. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
6. Knowledge and experience in handling employee relations issues.
7. Comfortable using technology in-store to enhance customer service and operational efficiency.
8. Flexibility to work evenings, weekends, and holiday seasons as required.

1. Leadership and team management
2. Customer service excellence
3. Sales and performance management
4. Skincare expertise
5. Organizational and multitasking abilities
6. Employee relations management
7. Technological proficiency in retail operations
8. Flexibility and adaptability

Minimum of 3 years in a leadership or management role within the beauty or retail industry, focusing on skincare.

Sephora offers a vibrant community where authenticity is embraced, and diversity is celebrated. Employees benefit from a culture of empowerment, learning, and growth, with opportunities to innovate and lead. The work environment is fulfilling, with a focus on delighting clients and inspiring the industry.

Sephora fosters an inclusive and empowering workplace culture where employees are encouraged to learn, innovate, and lead. The brand celebrates diversity and is committed to creating a supportive environment where authenticity and collaboration thrive.