Sephora Skincare and Fragrance Supervisor

Sheffield • UK

Monday, March 10, 2025

Sephora, a distinguished member of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its commitment to diversity, inclusivity, and empowerment within the beauty industry. As a global leader in cosmetics retail, Sephora offers an unparalleled range of products and services, fostering an environment where creativity and innovation thrive. Employees are encouraged to unlock their potential and contribute to a workplace that values individuality and collective achievement.

1. Lead and inspire a team of Beauty Advisors to achieve high levels of motivation, productivity, and customer satisfaction.
2. Provide continuous training and development opportunities to enhance team skills in selling, customer service, and product knowledge.
3. Conduct regular performance evaluations and set clear performance goals for team members.
4. Drive sales performance by setting and achieving individual and team sales targets.
5. Deliver expert skincare and fragrance consultations and personalized product recommendations.
6. Resolve customer inquiries and complaints promptly to ensure high levels of satisfaction and brand loyalty.
7. Oversee daily operations of skincare and fragrance departments, including inventory management and visual merchandising.
8. Collaborate with store management to implement promotional campaigns and marketing activities.
9. Ensure operational efficiency by monitoring KPIs and implementing strategies to optimize store performance.
10. Support new store opening procedures, including unboxing deliveries and stocking shelves.

1. Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance.
2. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends.
3. Exceptional customer service and communication skills.
4. Strong sales acumen with a demonstrated ability to drive performance and meet sales targets.
5. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
6. Experience in handling employee relations issues, such as lateness and performance concerns.
7. Comfortable using technology in-store for inventory management, sales tracking, and customer engagement.
8. Flexibility to work evenings, weekends, and holiday seasons as required.

Proven experience in a leadership or management role within the beauty or retail industry, particularly focusing on skincare and fragrance.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for employees to innovate and lead. The company is committed to creating an inclusive environment and offers equal opportunities for all employees.

Sephora fosters a community where authenticity is embraced, and the strength of differences fuels collective spirit. The culture is centered around empowerment, learning, and growth, offering employees the space and opportunity to innovate and lead. Sephora is dedicated to creating a fulfilling work environment where every action makes a difference.