Sephora Skincare and Fragrance Supervisor

Oxford • UK

Monday, July 14, 2025

Sephora, a leading global beauty retailer, is renowned for its innovative approach to beauty and its commitment to diversity and inclusivity. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Sephora offers a dynamic and empowering work environment where employees are encouraged to unlock their potential and make a meaningful impact every day.

1. Lead and inspire a team of Beauty Advisors to achieve high levels of motivation, productivity, and customer satisfaction.
2. Provide ongoing training and development opportunities to enhance team members' selling skills and product knowledge.
3. Conduct regular performance evaluations and create personalized development plans for team growth.
4. Foster a positive and collaborative team environment that promotes teamwork, innovation, and excellence in service.
5. Support senior store management in managing employee relations issues, including attendance and performance concerns.
6. Drive sales performance by setting and achieving individual and team sales targets.
7. Deliver expert skincare and fragrance consultations and personalized product recommendations.
8. Engage with customers to build long-lasting relationships and identify opportunities for upselling and cross-selling.
9. Resolve customer inquiries and complaints promptly to ensure high levels of satisfaction and brand loyalty.
10. Oversee daily operations of the skincare and fragrance departments, including inventory management and visual merchandising.
11. Collaborate with store management to implement promotional campaigns and seasonal events.
12. Ensure operational efficiency by monitoring KPIs and implementing strategies to optimize store performance.
13. Maintain Sephora’s operational standards, including loss prevention and adherence to company policies.
14. Support new store opening procedures, including unboxing deliveries and stocking shelves.

1. Proven experience in a leadership or management role within the beauty or retail industry, focusing on skincare and fragrance.

1. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends.
2. Exceptional customer service and communication skills.
3. Strong sales acumen with the ability to drive performance and meet sales targets.
4. Strong organizational skills with the ability to manage multiple priorities.
5. Experience in handling employee relations issues.
6. Comfortable using technology for inventory management, sales tracking, and customer engagement.
7. Flexibility to work evenings, weekends, and holiday seasons.

Previous experience in a leadership or management role within the beauty or retail industry is required.

Sephora offers a culture of empowerment, learning, and growth, providing tools and opportunities for innovation and leadership. Employees benefit from a supportive community that embraces authenticity and celebrates diversity.

Sephora fosters a culture of empowerment and inclusivity, where employees are encouraged to innovate and lead. The company values diversity and is committed to creating a supportive and inclusive environment for all employees.