Sephora Services Manager

Burnaby • Canada

Monday, January 13, 2025

Sephora Canada, a subsidiary of the global luxury conglomerate LVMH, is renowned for its innovative approach to beauty retail. The company is committed to fostering an inclusive and diverse environment, celebrating differences and experiences within its vibrant community. Sephora's dedication to trendsetting and customer satisfaction has established it as a beloved brand among Canadians.

1. Oversee the management of all services, classes, and events within the designated Sephora store.
2. Ensure the effective operation of the Beauty, Skincare, and Fragrance Studio, including training and managing the Beauty Studio Coordinator.
3. Leverage technology innovations to enhance the in-store client experience.
4. Manage the Online Reservation system, ensuring adequate staffing and efficient client check-in processes.
5. Plan and staff in-store events to optimize client engagement and sales opportunities.
6. Facilitate the development and certification of Beauty Advisors, enhancing their artistry skills.
7. Participate in performance management and provide timely feedback for improvement.
8. Act as Manager on Duty, engaging with Beauty Advisors and clients on the sales floor.

1. Two to four years of experience in a similar role within a comparable volume store or equivalent internal experience.
2. Proven ability to attract, train, and develop store leaders to drive sales and deliver exceptional client service.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels.
3. Strong leadership and team-building capabilities.

Two to four years in a similar role at a comparable volume store or equivalent internal experience.

The compensation ranges between CAD$53,200 - CAD$69,000, dependent on qualifications, experience, and other relevant factors.

Employees enjoy industry-leading discounts, gratis, exclusive brand events, and extensive training opportunities to support career advancement.

Sephora Canada prides itself on a culture of inclusivity and diversity, striving to represent the communities it serves. The company is dedicated to providing an environment where every individual can belong, grow, and build a fulfilling career.