Sephora Services Lead

Sephora, a leading beauty retailer and part of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its innovative approach to beauty and exceptional customer service. With a strong presence in Canada, Sephora offers a dynamic and inclusive work environment that fosters growth and development within the luxury retail sector.

1. Support all departments on the sales floor, including Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor and align store sales performance with company objectives.
4. Support the Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the shopping experience.
6. Demonstrate understanding of store sales performance and adjust staffing to meet client needs.
7. Participate in the interviewing process and champion talent development.
8. Promote Sephora values such as client service, innovation, and teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Leadership and team management
2. Sales and performance analysis
3. Visual merchandising
4. Client engagement
5. Problem-solving
6. Time management

Minimum of 3 years in a similar role within a comparable volume store or equivalent internal experience.

Compensation ranges between CAD$20.80 - CAD$24.45 per hour, with potential performance-based bonuses.

Competitive benefits program, performance-based bonus opportunities, and robust learning and development initiatives.

Sephora Canada is dedicated to fostering an inclusive and innovative workplace culture that values passion for client service, respect for all, and a commitment to work-life balance. The company supports employee growth and recognizes achievements through various development programs.