Sephora Services Lead

Toronto • Canada

Friday, October 17, 2025

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. Known for its innovative approach to beauty, Sephora offers a diverse range of products and services, fostering a dynamic and inclusive work environment.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure all team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor and align store sales performance with company objectives.
4. Support Operations team by maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the shopping experience.
6. Demonstrate understanding of store's sales performance and adjust staffing to meet client needs.
7. Participate in interviewing and talent development processes.
8. Promote Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. 1 to 3 years of experience in a similar role or equivalent internal experience.

1. Ability to influence peers and provide constructive feedback.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.

Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure.

Sephora is committed to fostering an inclusive and dynamic workplace, where employees are encouraged to innovate and collaborate. The company values work-life balance, respect for all, and continuous professional development.