Sephora Services Lead

Sephora, a leading beauty retailer under the umbrella of the LVMH conglomerate, is renowned for its innovative approach to beauty and exceptional customer service. As part of LVMH, Sephora benefits from the resources and prestige of a global luxury leader, offering employees a dynamic and enriching work environment.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and deliver outstanding client service.
3. Monitor store sales performance and align team members with sales goals.
4. Maintain high standards of visual merchandising and execute updates as needed.
5. Act as Manager on Duty, engaging with clients and team members on the sales floor.
6. Demonstrate entrepreneurial spirit by understanding sales performance and adjusting staffing levels to meet client needs.
7. Participate in the interviewing process for new team members.
8. Promote employee engagement by demonstrating Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Client service excellence
2. Sales performance monitoring
3. Visual merchandising
4. Team leadership
5. Problem-solving
6. Time management

One to three years of experience in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, competitive bonus structure, and extensive training opportunities.

Sephora fosters a culture of innovation, expertise, and respect for all, emphasizing work-life balance and teamwork. Employees are encouraged to pursue professional growth through personalized career plans and are surrounded by top talent in the industry.