Sephora Services Lead

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment that encourages creativity and innovation. With a focus on professional development and a passion for client service, Sephora offers employees the opportunity to work with some of the most talented individuals in the industry.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align team members with goals.
4. Support Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff on the sales floor.
6. Demonstrate understanding of store sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations.
8. Participate in the interviewing process for new team members.
9. Promote Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

1. Ability to influence peers and provide feedback.
2. Strong client service skills.
3. Effective time management and problem-solving skills.

Minimum of 3 years in a similar role or equivalent internal experience.

Sephora offers comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Additionally, employees benefit from extensive training programs and personalized career development plans.

Sephora prides itself on a culture that values passion for client service, innovation, and respect for all. The company fosters a collaborative environment where teamwork and initiative are highly encouraged, and employees are supported in achieving a healthy work-life balance.