Sephora Services Lead

Sephora, a leader in the global beauty retail industry, operates as part of the Selective Distribution division. Renowned for its innovative approach to beauty and customer service, Sephora offers a dynamic work environment where employees are encouraged to excel and grow. As part of the LVMH group, Sephora benefits from the resources and prestige of one of the world's largest luxury goods conglomerates.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store’s sales performance and align team members with sales goals.
4. Support the Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the shopping experience.
6. Demonstrate understanding of store’s sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations and support sales.
8. Participate in the interviewing process for new team members.
9. Promote Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Leadership and team management
2. Sales and performance monitoring
3. Visual merchandising
4. Client engagement
5. Staffing and scheduling
6. Interviewing and talent development

Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.

Sephora offers comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Employees benefit from extensive training and personalized career development plans.

Sephora fosters a vibrant and inclusive workplace culture that values Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative. Employees are part of a supportive community that encourages professional growth and excellence.