Sephora Services Lead

Sephora, a premier beauty retailer under the LVMH umbrella, is renowned for its curated selection of luxury cosmetics, skincare, and fragrance brands. As part of the Selective Distribution business group, Sephora offers a dynamic and inclusive work environment that fosters innovation and excellence in client service.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and deliver exceptional client service.
3. Monitor and align store sales performance with company objectives.
4. Assist the Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the in-store experience.
6. Demonstrate entrepreneurial spirit by understanding sales performance and business opportunities.
7. Participate in the recruitment process and champion employee engagement.
8. Uphold Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. 1-3 years of experience in a similar role or equivalent internal experience.

1. Ability to influence peers and provide constructive feedback.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.

Minimum 3 years in a similar role at a comparable volume store or equivalent internal experience.

Sephora offers comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. The company invests heavily in training, providing opportunities for career advancement and professional development.

Sephora is committed to fostering an inclusive and innovative workplace culture that values client service, expertise, and teamwork. Employees are encouraged to pursue professional growth and contribute to a vibrant, collaborative environment.