Sephora Services Lead

Quebec • Canada

Tuesday, May 20, 2025

Sephora, a leading retailer in the beauty industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and excellence. As an employer, Sephora offers a dynamic and inclusive work environment that fosters innovation, expertise, and personal growth. Employees are encouraged to embody the brand's values of passion, respect, and teamwork.

1. Support all sales areas within the store, including color, skincare, fragrance, and Sephora Collection.
2. Ensure team members execute the Sephora sales model and deliver exceptional customer service.
3. Monitor store revenue and opportunities, ensuring team members meet sales targets.
4. Maintain visual merchandising standards and ensure the sales floor is visually appealing.
5. Execute in-store animations and updates as needed.
6. Act as a service leader in the store, collaborating with team members and customers.
7. Demonstrate a strong understanding of store revenue and business opportunities.
8. Adjust staffing levels to meet customer needs.
9. Participate in the interview process for team candidates.
10. Foster team engagement and demonstrate Sephora's values.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong customer service skills.
4. Effective time management and problem-solving skills.

1. Leadership and team management
2. Customer service excellence
3. Sales and revenue analysis
4. Visual merchandising
5. Effective communication
6. Problem-solving
7. Time management

1 to 3 years in a similar retail role with comparable sales volume or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in training and career development, offering personalized career plans to help employees achieve their professional goals.

Sephora's workplace culture is vibrant and inclusive, characterized by a commitment to innovation, expertise, and personal growth. Employees are surrounded by highly skilled professionals and are encouraged to embody the brand's values of passion, respect, and teamwork.