Sephora Services Lead

Pointe-Claire • Canada

Friday, July 25, 2025

Sephora, a leader in the global beauty retail sector, is part of the Selective Distribution division of LVMH Moët Hennessy Louis Vuitton. Renowned for its innovative approach to beauty, Sephora offers a unique retail experience with a diverse array of products, including skincare, makeup, fragrance, and its own Sephora Collection. As an employer, Sephora is committed to fostering a dynamic and inclusive workplace where creativity and passion for the beauty industry thrive.

1. Support all areas of the sales floor, including color, skincare, fragrance, and Sephora Collection.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Monitor store revenue and opportunities, ensuring team alignment with sales goals.
4. Maintain visual merchandising standards and support operational team in merchandising execution.
5. Act as the manager on duty, collaborating with team members and engaging with customers.
6. Demonstrate entrepreneurial spirit by understanding store revenue and business opportunities.
7. Participate in the interview process for team candidates as needed.
8. Foster team engagement and demonstrate Sephora's values, including customer passion and teamwork.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong customer service skills.
4. Effective time management and problem-solving skills.

1. Customer service excellence
2. Sales model execution
3. Visual merchandising
4. Team collaboration
5. Entrepreneurial mindset
6. Interviewing and recruitment

Minimum 3 years in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in education and career development, offering personalized career plans to help achieve professional goals.

Sephora's workplace culture is characterized by a commitment to innovation, expertise, and a passion for customer service. The company values work-life balance, respect for all, teamwork, and initiative, creating an environment where employees can thrive and grow.