Sephora Services Lead

Ottawa • Canada

Friday, May 23, 2025

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its luxury goods. As an employer, Sephora is committed to fostering an inclusive and dynamic work environment where innovation and passion for client service are paramount. With a strong emphasis on employee development and career progression, Sephora offers a vibrant workplace for those passionate about beauty and retail.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and deliver exceptional client service.
3. Monitor and align store sales performance with company objectives.
4. Support visual merchandising to maintain company standards and execute updates and animations.
5. Act as Manager on Duty, engaging with clients and team members.
6. Demonstrate understanding of sales performance and business opportunities, adjusting staffing as needed.
7. Participate in the interviewing process and champion talent development.
8. Exemplify Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Leadership and team management
2. Client engagement and service
3. Sales performance analysis
4. Visual merchandising
5. Interpersonal communication

One to three years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Extensive training and career development opportunities.

Sephora prides itself on a culture of innovation, expertise, and respect for all. The company values work-life balance and teamwork, creating an environment where employees are encouraged to take initiative and grow professionally.