Sephora Services Lead

Ottawa • Canada

Thursday, April 24, 2025

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global luxury goods conglomerate. Known for its innovative approach to beauty and exceptional client service, Sephora offers a dynamic and inclusive work environment where employees are encouraged to develop their skills and advance their careers.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure all Beauty Advisors execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align team members with sales goals.
4. Support Operations team by maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff on the sales floor.
6. Demonstrate understanding of store sales performance and business opportunities.
7. Adjust staffing levels to meet client needs and expectations.
8. Participate in the interviewing process for new team members.
9. Foster employee engagement by demonstrating Sephora's values.

1. One to three years of experience in a similar role or equivalent internal experience.

1. Ability to influence peers and provide constructive feedback.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.

One to three years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, competitive bonus structure, and extensive training opportunities.

Sephora fosters a culture of innovation, expertise, and respect for all, emphasizing teamwork and initiative. Employees are encouraged to balance work and life while pursuing professional growth in a supportive environment.