Sephora Services Lead

Ottawa • Canada

Wednesday, April 23, 2025

Sephora, a leader in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton group, a global luxury conglomerate. Known for its innovative approach to beauty and retail, Sephora offers a dynamic work environment where creativity and excellence are celebrated.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store’s sales performance and align team members with sales goals.
4. Support Operations team with merchandising concepts and visuals to maintain company standards.
5. Act as Manager on Duty, engaging with cast and clients on-stage.
6. Demonstrate understanding of store’s sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations.
8. Participate in the interviewing process for the World team.
9. Demonstrate Sephora values including Passion for Client Service, Innovation, and Teamwork.

1. One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.

1. Strong client service skills
2. Effective time management
3. Problem-solving skills

One to three years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, competitive bonus structure, and extensive training opportunities.

Sephora fosters a culture of innovation, expertise, and respect for all. The company values teamwork, work-life balance, and initiative, creating an environment where employees can thrive and grow professionally.