Sephora Services Lead

Ottawa • Canada

Saturday, March 22, 2025

Sephora, a leading beauty retailer and part of the LVMH conglomerate, is renowned for its innovative approach to cosmetics and skincare. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment where creativity and individuality are celebrated. The brand is dedicated to providing exceptional customer experiences and offers extensive training and development opportunities for its employees.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure all Beauty Advisors execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align team members with sales goals.
4. Support the Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff on the sales floor.
6. Demonstrate an understanding of store sales performance and business opportunities.
7. Adjust staffing levels to meet client needs and expectations.
8. Participate in the interviewing process for new team members.
9. Promote Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years of experience in a similar role at a comparable volume store or equivalent internal experience.

1. Proven ability to influence peers and provide constructive feedback.
2. Strong client service skills.
3. Effective time management and problem-solving abilities.

One to three years of experience in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Extensive training and development opportunities, including personalized career planning.

Sephora prides itself on a culture of innovation, inclusivity, and excellence. Employees are encouraged to express their individuality and creativity while working collaboratively in a team-oriented environment. The company values work-life balance and respects all team members, fostering a supportive and engaging workplace.