Sephora Services Lead

Montreal • Canada

Friday, August 8, 2025

Sephora, a leader in the global beauty retail industry, is renowned for its innovative approach to cosmetics and skincare. As part of the LVMH Moët Hennessy Louis Vuitton conglomerate, Sephora benefits from the backing of a world-class luxury goods group, offering unparalleled opportunities for career growth and development.

1. Support all departments within the sales floor, including color, skincare, fragrance, and Sephora Collection.
2. Ensure all team members execute Sephora's sales model and deliver exceptional customer service.
3. Monitor store revenue and opportunities, ensuring team members meet sales targets.
4. Maintain visual merchandising standards and support the operations team in executing merchandising concepts.
5. Act as a leader on duty, collaborating with team members and engaging with clients.
6. Demonstrate a strong understanding of store revenue and business opportunities.
7. Participate in the interview process for potential team members.
8. Foster team engagement by embodying Sephora's values of customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. 1 to 3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong customer service skills.
4. Effective time management and problem-solving skills.

1. Leadership and team management
2. Customer service excellence
3. Sales acumen
4. Visual merchandising
5. Problem-solving
6. Time management

Minimum 3 years of experience in a similar role within a high-volume retail environment.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training and career development is provided to help achieve professional goals.

Sephora fosters a dynamic and inclusive work environment, where employees are surrounded by some of the most talented individuals in the industry. The company values innovation, expertise, and a balance between work and personal life, ensuring a respectful and collaborative atmosphere.