Sephora Services Lead

Montreal • Canada

Tuesday, June 17, 2025

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a world-renowned luxury goods conglomerate. Known for its innovative approach to beauty retail, Sephora offers a diverse range of products including cosmetics, skincare, and fragrances. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment where employees are encouraged to grow and excel in their careers.

1. Support all areas of the sales floor, including color, skincare, fragrance, and Sephora Collection.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Monitor store revenue and opportunities, ensuring team members meet objectives.
4. Maintain visual merchandising standards and support operational team with merchandising concepts.
5. Act as the manager on duty, collaborating with team members and customers.
6. Demonstrate a strong understanding of store revenue and business opportunities.
7. Adjust staffing levels to meet customer expectations.
8. Participate in the interview process for team candidates.
9. Ensure team engagement by exemplifying Sephora's values.

1. 1-3 years of experience in a similar role in a high-volume store or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong customer service skills.
4. Effective time management and problem-solving skills.

1. Customer service excellence
2. Sales model execution
3. Visual merchandising
4. Team collaboration
5. Business acumen

1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Significant investment in training for career development is provided.

Sephora fosters a vibrant and inclusive workplace culture, emphasizing passion for clients, innovation, expertise, work-life balance, respect for all, teamwork, and initiative.