Sephora Services Lead

Montreal • Canada

Friday, February 14, 2025

Sephora, a leading beauty and cosmetics retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, which is renowned for its portfolio of prestigious brands. As an employer, Sephora is committed to fostering an inclusive and dynamic work environment, offering employees opportunities for professional growth and development within the luxury retail sector.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide exceptional client service.
3. Monitor store sales performance and align team members with sales goals.
4. Support visual merchandising to maintain company standards on the sales floor.
5. Act as Manager on Duty, engaging with staff and clients to enhance the shopping experience.
6. Demonstrate entrepreneurial spirit by understanding sales performance and adjusting staffing levels as needed.
7. Participate in the interviewing process for new team members.
8. Promote employee engagement by embodying Sephora's values of client service, innovation, and teamwork.

1. One to three years of experience in a similar role at a comparable store or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Client service excellence
2. Sales performance monitoring
3. Visual merchandising
4. Team leadership
5. Effective communication
6. Problem-solving

One to three years in a similar role within a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure.

Sephora prides itself on a culture that values passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative. Employees are encouraged to develop their skills and grow within the company, supported by a collaborative and inclusive environment.