Sephora Services Lead

Mont-Royal • Canada

Wednesday, July 2, 2025

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury. Renowned for its innovative approach to beauty and retail, Sephora offers a diverse range of products from prestigious brands, fostering a dynamic and inclusive work environment. As an employer, Sephora is committed to cultivating talent and providing opportunities for professional growth within the luxury beauty sector.

1. Support all areas of the sales floor, including color, skincare, fragrance, and Sephora Collection.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Monitor store revenue and opportunities, ensuring team members meet objectives.
4. Oversee visual merchandising to align with company standards.
5. Act as a leader on duty, collaborating with team members and engaging with clients.
6. Demonstrate strong business acumen and adjust staffing levels to meet customer needs.
7. Participate in the interview process for team candidates.
8. Foster team engagement by embodying Sephora's values.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong customer service skills.
4. Effective time management and problem-solving abilities.

1. Leadership and team management
2. Customer service excellence
3. Sales and business acumen
4. Visual merchandising
5. Communication and collaboration

Minimum 3 years in a similar role within a high-volume retail environment.

Sephora offers a vibrant work environment with opportunities for professional development, product discounts, gratis, and exclusive brand events.

Sephora is known for its innovative and inclusive culture, emphasizing passion for clients, teamwork, and a commitment to personal and professional growth. Employees are surrounded by industry experts and are encouraged to pursue continuous learning and development.