Sephora Services Lead

Sephora, a leading beauty retailer and part of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its curated selection of premium beauty products and exceptional customer service. As an employer, Sephora is committed to fostering a dynamic and inclusive workplace where innovation and creativity thrive.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align team members with goals.
4. Support the Operations team in maintaining merchandising standards and executing visual updates.
5. Act as Manager on Duty, engaging with clients and staff to enhance the shopping experience.
6. Demonstrate understanding of sales performance and business opportunities, adjusting staffing as needed.
7. Participate in the interviewing process and champion employee engagement.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Leadership and team management
2. Sales and customer service
3. Visual merchandising
4. Time management
5. Problem-solving

Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, competitive bonus structure, and extensive training opportunities.

Sephora is dedicated to creating a vibrant workplace culture that values passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative. Employees are encouraged to develop their skills and pursue their career goals in an environment that celebrates diversity and creativity.