Sephora Services Lead

London • Canada

Wednesday, July 30, 2025

Sephora, a distinguished entity within the Selective Distribution business group, is renowned for its innovative approach to beauty retail. As part of the LVMH conglomerate, Sephora offers unparalleled opportunities for professional growth and development in a dynamic and vibrant environment.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure execution of Sephora’s selling model and provide outstanding client service to achieve and exceed company objectives.
3. Monitor store sales performance and align team members with goals.
4. Support Operations team by maintaining merchandising concepts and visuals to company standards.
5. Act as Manager on Duty, engaging with cast and clients on-stage.
6. Demonstrate understanding of store sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations.
8. Participate in the interviewing process for the World team.
9. Demonstrate Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

1. One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong client service skills.
4. Effective time management and problem-solving skills.

1. Leadership and team management
2. Sales and client service excellence
3. Visual merchandising
4. Time management
5. Problem-solving

Minimum of 3 years in a similar role at a comparable volume store or equivalent internal experience.

Sephora offers comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Additionally, the company invests heavily in training and career development for store associates.

Sephora fosters a culture of innovation, expertise, and respect, promoting a work-life balance and teamwork. The company values initiative and is committed to providing a supportive environment where employees can thrive.