Sephora Services Lead

Sephora, a leader in the beauty retail industry, is part of the Selective Distribution business group. Known for its innovative approach to cosmetics and skincare, Sephora offers a dynamic work environment where creativity and passion for client service are highly valued. As a subsidiary of the global luxury conglomerate LVMH, Sephora benefits from a rich heritage of excellence and a commitment to fostering talent and innovation.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align department-specific team members with goals.
4. Support the Operations team in maintaining merchandising concepts and visuals to company standards.
5. Act as Manager on Duty, engaging with cast and clients on-stage.
6. Demonstrate understanding of store sales performance and business opportunities, adjusting staffing levels as needed.
7. Participate in the interviewing process for the World team.
8. Demonstrate Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong client service skills.
4. Effective time management and problem-solving skills.

1. Client service excellence
2. Sales performance analysis
3. Visual merchandising
4. Team leadership
5. Effective communication
6. Time management
7. Problem-solving

Minimum of 3 years in a similar role or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. Sephora also invests heavily in training for store associates, offering opportunities for professional growth.

Sephora fosters a vibrant and inclusive workplace culture that emphasizes innovation, expertise, respect for all, and a passion for client service. Employees are encouraged to balance work and life while taking initiative and working collaboratively as part of a team.