Sephora Services Lead

Laval • Canada

Wednesday, February 26, 2025

Sephora, a prestigious name in the beauty retail industry, is part of the Selective Distribution division. Known for its commitment to innovation and excellence, Sephora offers a dynamic and inclusive work environment. As a member of the LVMH Group, Sephora benefits from the resources and prestige of a global luxury leader.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and provide exceptional client service.
3. Monitor store sales performance and align team members with sales goals.
4. Support visual merchandising to maintain company standards on the sales floor.
5. Act as Manager on Duty, engaging with clients and team members.
6. Demonstrate understanding of sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations.
8. Participate in the interviewing process for new team members.
9. Promote Sephora values such as client service, innovation, and teamwork.

1. One to three years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Client service excellence
2. Sales performance monitoring
3. Visual merchandising
4. Team leadership
5. Effective communication
6. Problem-solving

One to three years of experience in a similar role at a comparable volume store or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure.

Sephora fosters a culture of passion for client service, innovation, and respect for all. The company values work-life balance and teamwork, offering a supportive environment where employees can thrive and grow professionally.