Sephora Services Lead

Gatineau • Canada

Friday, August 29, 2025

Sephora, a leading global beauty retailer and part of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its unparalleled selection of cosmetics, skincare, and fragrance products. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment that encourages innovation and professional growth.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, and Fragrance.
2. Ensure team members execute Sephora’s selling model and deliver exceptional client service.
3. Monitor store sales performance and align team members with sales goals.
4. Support visual merchandising to maintain company standards and execute updates.
5. Act as Manager on Duty, engaging with clients and staff on the sales floor.
6. Demonstrate understanding of sales performance and business opportunities.
7. Adjust staffing levels to meet client needs and expectations.
8. Participate in the interviewing process and champion talent development.
9. Promote employee engagement and uphold Sephora's core values.

1. One to three years of experience in a similar role within a comparable volume store or equivalent internal experience.
2. Proven ability to influence peers and provide constructive feedback.
3. Strong client service skills.
4. Effective time management and problem-solving abilities.

1. Client service excellence
2. Sales performance analysis
3. Visual merchandising
4. Team leadership
5. Staffing and scheduling
6. Interviewing and talent development
7. Employee engagement

Minimum of three years in a similar role within a high-volume retail environment.

Sephora offers comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure. The company invests heavily in training and development, providing opportunities for career advancement and personal growth.

Sephora prides itself on a vibrant and inclusive culture that values passion for client service, innovation, expertise, work-life balance, respect for all, teamwork, and initiative. Employees are encouraged to engage in continuous learning and development, fostering a collaborative and supportive work environment.