Sephora Services Lead

Gatineau • Canada

Thursday, April 3, 2025

Sephora, a leader in global prestige retail, is part of the LVMH Moët Hennessy Louis Vuitton family, the world’s largest luxury goods conglomerate. Known for its innovative approach to beauty and retail, Sephora offers a vibrant and dynamic work environment where employees are encouraged to express their creativity and passion for the beauty industry.

1. Support all sales areas within the store, including color, skincare, fragrance, and Sephora Collection.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Monitor store performance and opportunities, ensuring team members meet sales targets.
4. Maintain visual merchandising standards and support operational team in compliance with company guidelines.
5. Act as a service leader in-store, collaborating with team members and customers.
6. Demonstrate strong business acumen and adjust staffing levels to meet customer needs.
7. Participate in the interview process for team candidates as needed.
8. Foster team engagement by exemplifying Sephora's values: customer passion, innovation, expertise, work-life balance, respect, teamwork, and initiative.

1. 1 to 3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.

1. Proven ability to influence peers and provide feedback.
2. Strong customer service skills.
3. Effective time management and problem-solving abilities.

1 to 3 years in a similar retail environment or equivalent internal experience.

Employees enjoy discounts, free products, and exclusive brand events. Sephora invests significantly in training to develop personalized career plans.

Sephora fosters a collaborative and innovative culture, valuing passion for customers, creativity, and teamwork. Employees are surrounded by skilled professionals and are encouraged to grow and achieve their career goals.