Sephora Services Lead

Sephora, a leading name in the beauty industry, is part of the prestigious LVMH Moët Hennessy Louis Vuitton group, renowned for its commitment to luxury and quality. As an employer, Sephora is dedicated to fostering a dynamic and inclusive work environment where innovation and creativity thrive. Employees are encouraged to develop their skills and grow within the company, supported by a culture that values diversity and collaboration.

1. Support all departments on the sales floor, including Colour, Skincare, Sephora Collection, or Fragrance.
2. Ensure team members execute Sephora’s selling model and provide outstanding client service.
3. Monitor store sales performance and align team members with sales goals.
4. Support Operations team with merchandising concepts and visuals to maintain company standards.
5. Act as Manager on Duty, engaging with cast and clients on-stage.
6. Demonstrate understanding of store sales performance and business opportunities.
7. Adjust staffing levels to meet client expectations.
8. Participate in the interviewing process for the World team.
9. Demonstrate Sephora values in client service, innovation, and teamwork.

1. One to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
2. Proven ability to influence peers and provide feedback.
3. Strong client service skills.
4. Effective time management and problem-solving skills.

1. Client service excellence
2. Sales performance monitoring
3. Visual merchandising
4. Team leadership
5. Effective communication
6. Problem-solving
7. Time management

Minimum of 3 years in a similar role or equivalent internal experience.

Comprehensive medical and dental benefits, paid vacation, and a competitive bonus structure.

Sephora prides itself on a vibrant and inclusive culture that emphasizes passion for client service, innovation, and respect for all. The company fosters a collaborative environment where teamwork and initiative are highly valued, and employees are encouraged to pursue professional growth through extensive training and development opportunities.